> ## Documentation Index
> Fetch the complete documentation index at: https://help.stllr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Stllr wallet

> The Wallet page shows your wallet balance and every transaction on your account.

The [**Wallet**](https://app.stllr.network/wallet) page shows your wallet balance and every transaction on your account. You can use your balance to pay for campaigns, receive refunds, and share balance with your team.

> [!WARNING]
>
> **Wallet balance and the credits system are separate**
>
> Your **Stllr wallet balance** can only be used to pay for **campaign UGC videos**. It **cannot** be used in Remix.
>
> The **credits system** is used **only in Remix**, and it **cannot** be used to buy campaign UGC videos.
>
> The two cannot be exchanged or converted into each other.

> [!NOTE]
>
> **Coming soon**
>
> Stllr is introducing a single, universal **credit system** across the whole platform. When it launches, it will replace the wallet, and your existing balance will carry over. This guide will be updated with the details.

## What you see on the Wallet page

* **Wallet balance** — the balance available to spend on campaign UGC videos right now.
* **Add balance** — recharge your wallet. See [Add balance and transfer](https://help.stllr.network/en/brands/payments/recharge-wallet.md).
* **Transfer** — send balance to a member of your company. See [Add balance and transfer](https://help.stllr.network/en/brands/payments/recharge-wallet.md).
* **Transactions** — a history of everything that changed your balance.

## Transaction types

| Transaction | What it means |
| - | - |
| **Stllr Balance Recharge** | You added balance to your wallet. |
| **Stllr Balance Transfer** | Balance was sent to or received from a team member. Shows **From** and **To**. |
| **Video Refund** | A refund for a cancelled video, added to your wallet. |

## Ways to use your balance

* **Pay at checkout (optional).** If you have balance, you can turn on **Use balance** when you check out a campaign. If it does not cover the total, you pay the rest by card. See [Create a campaign](https://help.stllr.network/en/brands/campaigns/create-campaign.md).
* **Share with your team.** Transfer balance to company members.

## Important to know

* Wallet balance is **non-refundable** and cannot be transferred back to your bank account.
* Refunds for cancelled videos are returned to your wallet balance, not to your card. See [Cancel a video and get a refund](https://help.stllr.network/en/brands/videos/cancel-and-refund.md).
* Balance is held in **SAR** (Saudi riyals).

## Frequently asked questions

> [accordion] Can I withdraw my wallet balance to my bank account?
>
> No. Balance stays in your Stllr wallet and can be used for campaigns on Stllr.

> [accordion] My refund is not showing — where is it?
>
> Refunds appear in your transactions as **Video Refund** right after the cancellation. If you do not see it, check that the cancellation was completed on the campaign page and contact Stllr support with your video or campaign ID.

> [accordion] Is the wallet going away?
>
> Yes, eventually. Stllr is moving to a single universal credit system across the platform, and the wallet will be deprecated. Your existing balance will carry over. Until then, your wallet balance keeps paying for campaign UGC videos.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.