> ## Documentation Index
> Fetch the complete documentation index at: https://help.stllr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Agency wallet and withdrawals

> Earnings for videos your agency delivers go to your agency wallet. The agency owner withdraws them to the agency bank account.

Earnings for videos your agency delivers go to your agency [**Wallet**](https://app.stllr.network/wallet). The agency owner withdraws them to the agency bank account.

> [!NOTE]
>
> **Agency owner only**
>
> Only the agency owner sees the agency wallet and can withdraw. Managers don't have access.

## How earnings work

* When a brand approves a video your agency assigned, the earnings for that video land in your agency wallet as available balance.
* Earnings go to the agency, not to the creator. How you pay your creators is between your agency and your creators.

## Add your bank account

1. Go to [**Wallet**](https://app.stllr.network/wallet).
2. Click **Add Bank Account**.
3. Fill in all fields, including the **City**. Agency bank accounts need a city.
4. Click **Save**.

For the full list of fields and how bank details affect withdrawals, see [Set up your bank account](https://help.stllr.network/en/creators/payments/bank-account.md).

## Withdraw

1. Go to [**Wallet**](https://app.stllr.network/wallet).
2. Click **Withdraw**.
3. Enter the amount and review the breakdown.
4. Click **Submit**.

Agency withdrawals follow the same limits, fees, statuses, and timing as creator withdrawals. See [Withdraw your earnings](https://help.stllr.network/en/creators/payments/withdrawals.md).

## Frequently asked questions

> [accordion] My withdrawal failed. What do I do?
>
> Your bank details were likely missing or wrong. The amount is back in your wallet. Fix your bank details on the **Wallet** page, then submit a new withdrawal.

> [accordion] Can a creator in my agency withdraw these earnings?
>
> No. Earnings for videos your agency assigns go only to the agency wallet.


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